FSL provides a comprehensive technical support service, from telephone/internet system support, maintaining air conditioning systems – through to changing light bulbs and replacing damaged carpet tiles. Our on-site support covers every aspect of facility and estate management.
Our FM Help Desk support staff log all calls, enquiries and problems into a computerised system and allocate a unique project reference number. The initial response from our technical support analyst can be expected within one hour of the call being received to let you know our course of action and when the problem will be resolved.
This service provides measurable cost savings, managed efficiency and is aimed at both single and multi-site organisations. Our standard helpline hours are Monday to Friday 09.00 to 17.30hrs but we can provide extended support options to suit your individual requirements.